For the purposes of the Data Protection Act 1998 (the "Act"), the data controller is Blacks Outdoor Retail Limited of 440-450 Cob Drive, Swan Valley, Northampton, NN4 9BB, registered in England and Wales with company number 7795258.
1. Information we may collect from you
1.1 We may collect from you and process the following data:
1.1.1 information that you provide to us when setting up or amending an account with us on our Website or when subscribing to a service. For example, your name, address, various delivery addresses, email address, contact telephone numbers, password, password question and answer, and card details which can be used when you subsequently place an order;
1.1.2 information that you provide to us when placing an order online or by filling in any online registration form which we may make available on our Website. For example, your name, email address, payment address and card details which are essential for processing an order;
1.1.3 details of transactions you carry out through our Website and of the fulfillment of your orders;
1.1.4 information which you voluntarily disclose to us by email or other means;
1.1.5 information that you provide if you report a problem with our Website;
1.1.6 information requested as part of a survey or contest. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as post code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this Website;
1.1.7 details of your visits to our Website, including but not limited to traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
1.2 Addresses and Cookies:
1.2.1 We may collect information about your computer including, where available, your IP address, operating system and browser type for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.
1.2.2 We may obtain information about your internet usage obtained using a cookie file which is stored on the hard drive of your computer. Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your web browser to enable our systems to recognise your browser and to provide features such as personalised greetings and storage of items in your shopping basket between visits. These cookies will enable us to improve our knowledge of your use of our Website and to identify whether or not all of the pages which you request are successfully received.Whilst these cookies are anonymous, they do allow us to improve our Website.
1.2.3 If you do choose to register with us then you will be able to choose whether you wish cookies to be turned on or off. The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. However, cookies allow you to take full advantage of some of our Website's most useful features and we recommend that you leave them turned on. If you do leave cookies turned on, be sure to sign off when you finish using a shared computer.
2. Uses made of the information
2.1 We use information held about you in the following ways:
2.1.1 internal analysis purposes within our group of companies;
2.1.2 Our inability to obtain authorisation for your payment. We may contact you to check your Card details;
2.1.3 to provide regular updates and newsletters in respect of our products and services;
2.1.4 to ensure that content from our Website is presented in the most effective manner for you and for your computer and to allow you
to participate in interactive features of our Website where you have chosen to do so;
2.1.5 to administer and otherwise perform our obligations in relation to the goods and/or services which we have agreed to provide to you.
For example, we may use an outside carrier company to deliver orders, and a credit card processing company to bill you for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes;
2.1.6 to provide you with information, products or services including any marketing that you have requested from us or that we feel may interest you, where you have consented to be contacted for such purposes and otherwise to respond to queries which you may submit;
2.1.7 to notify you about changes to our Website;
2.1.8 to offer you products and services that may be of interest to you provided by us or any other company within the same group of companies, either our subsidiaries or holding companies as defined in section 1159 and Schedule 6 of the Companies Act 2006;
2.1.9 we may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by post or telephone;
2.1.10 if you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of previous sales to you and you may opt out of receiving these e-mails or SMS at your discretion.
2.1.11 if you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. The categories of use to which your data may be put include those described in conditions 2.1.3, 2.1.6, 2.1.7, 2.1.8 and 2.1.9 above. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data.
2.1.12 We may disclose your personal information to third parties:
188.8.131.52 in the event that we sell of buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
184.108.40.206 if the Outdoor Group Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets;
220.127.116.11 You should be aware that if we are requested to comply with any legal obligation, or in order to enforce or apply our Terms of Website Use or Supply Terms and other agreements, or to protect the rights, property or safety of The Outdoor Group, our customers or others to provide your personal information and/or user information, we are entitled to do so. This includes exchanging information with other companies and organisations for the purposes of fraud prevention and credit risk reduction.
2.2 Correcting/updating personal information
If your personal information changes (such as your post code), or if you no longer desire our services, we will endeavour to provide a way to correct, update or remove your personal data provided to us. This can easily be done by emailing Customer Services at firstname.lastname@example.org
2.3 Third parties who may use the information
We may pass your data to third parties for the purposes of processing credit or debit card payments and processing your orders.
We may also use your data or permit selected third parties to use your data to provide you with information about products or services which may be of interest or benefit to you.
2.4 Your consent: By placing an order online, over the telephone or during the registration process you will be giving us your consent to contact you to offer promotional goods and services. You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing, or to opt-out of receiving regular communications from us by checking certain boxes on the forms we use to collect your data or by emailing us at email@example.com. If you withdraw your consent to use of your personal information we will stop such use as soon as reasonably practicable.
3.1.1 At Blacks Outdoor Retail Limited, we realise how important it is to securely store any information that you provide us. Our Website currently uses high-level Secure Socket Layer (SSL) encryption technology for online transactions. You can therefore rest assured that we take the security of your payment and personal details very seriously. We may vary this in the future if we feel you will benefit from greater security whilst using our Website.
3.1.2 You can tell whether a webpage is secure as 'https' will replace the 'http' at the front of the www.blacks.co.uk in your browser address window, also a small locked padlock will appear in the bottom bar of your browser window.
3.1.3 While we currently use SSL encryption to protect sensitive information online, we also protect your information off-line. All of your information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, a customer services representative) are granted access to your personal information. The servers on which we store your personal information are kept in a secure environment.
3.1.4 Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Website, you are responsible for keeping this password confidential. You must not to share this password with anyone. We accept no responsibility or liability for any loss you suffer or incur as a result of failing to comply with this condition.
3.1.5 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
3.2 Verified by Visa and Mastercard SecureCode
3.2.1 To give you even more confidence in shopping online at our Website, we have introduced Verified by Visa and Mastercard
SecureCode. These services enhance your existing credit/debit card accounts against unauthorized use when you shop with us.
3.2.2 To use this service, you must first register with the bank or other organisation that issued your card.
3.2.3 Once you have registered and created your own private password with your card issuer, you will be automatically prompted at the
checkout when the card is being processed to provide this password each time you make a purchase.
3.2.4 Please note: Your Verified by Visa and Mastercard SecureCode password is related to your credit/debit cards and is not the
customer account password used to access our Website. We do not have access to your Verified by Visa or Mastercard SecureCode password.
If you have any questions, comments or requests regarding this policy please contact the Customer Service Department at: firstname.lastname@example.org. You can also write to us at: Blacks Outdoor Retail Ltd, Hollinsbrook Way, Pilsworth, Bury, Lancashire, BL9 8RR.
5. Third party websites
This Website contains links to other websites. Please be aware that we are not responsible for the privacy practices of such other websites or website owners. We encourage our users to be aware when they leave our Website and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by us and this Website.
6. Access to information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access< request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
7.2 We are the sole owner of the information collected on this Website. We will not sell, share, or rent this information to others in ways different from those disclosed in this statement. We will not collect information from our users at several different points on our Website unless we are legally entitled or required to do so, or if we believe that such action is necessary to protect and/or defend our rights, property or personal safety and those of other users of this Website. Your privacy is of the highest importance to us, and we promise never to release your personal details to any outside company for mailing or marketing purposes without your express permission.
1. What is a Cookie?
A cookie is a small text file of letters and numbers that is used to distinguish you from another user and enables swift passage from one page to the next on our website. Cookies are placed on your computer (or other hand held device such as a smart phone or tablet), and are essential to the effective operation of our website and enable you to shop online.
Cookies help us to provide you with a better customer experience when you browse on our website and allows us to improve and tailor the site for you. For example, we keep track of the domains from which people visit and we also measure visitor activity on the site, but we do so in ways that keeps the information anonymous. We use the information that we collect to measure the number of visitors to the different areas of our website, and to help us make the site more useful to you.
3. Cookie Types
Our website uses the following types of cookies:
4. Session Cookies
A session cookie is a temporary cookie that expires when you close your browser. It contains session information only, no customer details, and is generated when you add a product to your basket or log in to your account. This cookie is required to enable you to place items in your shopping basket and also to checkout and complete your purchase.
We also use a second type of session cookie (again, not permanent) which is used to display your recently viewed items at the bottom of the site. The information it stores contains a set of product codes but no personal details.
5. Affiliate Cookies
This is a semi-permanent cookie that lasts for 30 days. If you click through to our web site via an advert you've seen elsewhere, this cookie helps us to identify which site referred you to us. This helps us monitor what you like and don't like, as well as pay any referral commission due. No customer details are held in this cookie and it is essential for this type of commercial operation.
6. Cookies generated by google analytics tracking:
These cookies store data relevant to google tracking and enable Blacks to gather and analyse information which helps us to understand your shopping and browsing habits, as well as monitor the success of campaigns, offers, competitions etc.
7. Cookies generated by AddThis (used for social bookmarking):
AddThis tools set cookies as part of its user measurement and analytics features and uses them to manage user sharing preferences.
8. Opt-out information
9. How do I disable cookies?
If you want to disable cookies you need to change your website browser settings to reject cookies. Here's information on how to do this for some of the most popular browsers:
9.1 For Microsoft Internet Explorer:
1. Choose the menu "tools" then "Internet Options"
2. Click on the "privacy" tab
3. Select the setting the appropriate setting
9.2 For Mozilla firefox:
1. Choose the menu "tools" then "Options"
2. Click on the icon "privacy"
3. Find the menu "cookie" and select the relevant options
9.3 For Opera 6.0 and further:
1. Choose the menu "File" > "Preferences"
10. What happens if I disable cookies?
Depending on which type of cookies you disable, the site may not operate properly if cookies are switched off. By disabling affiliate cookies you will not be prevented from making purchases on this site but if you disable all cookies you will be unable to complete a purchase on our site.
Terms & Conditions
This website is owned and operated by Blacks Outdoor Retail Limited ("Blacks", "we", "us" or "our"), which is a part of JD Sports Fashion plc
Blacks is a trading name of Blacks Outdoor Retail Limited. Blacks Outdoor Retail Limited registered office: Hollinsbrook Way, Pilsworth
Bury BL9 8RR. Registered in England and Wales with company number: 7795258, VAT No: 787 440 102.
1.1 These Terms of Website Use set out the basis on which you can visit and use our website www.blacks.co.uk (the "Website") whether as a guest or registered user. Please read them carefully as they contain important information.
1.4 Blacks reserve the right to change these Terms of Website Use from time to time. Any such changes will take effect when posted on the Website and it is your responsibility to read the terms and conditions on each occasion you use this Website and your continued use of the Website shall signify your acceptance to be bound by the latest Terms of Website Use.
1.6 Blacks may from time to time make available services on the Website which require registration. Information that you provide on this Website must be complete and accurate. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
1.7 Subsequent access to such services shall require input of appropriate account and password details ("Login Details"). You are responsible for maintaining the confidentiality of your Login Details and any activities that occur under your account. Blacks shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your Login Details. In the event that you have any concerns regarding your Login Details or become aware of any misuse then you should inform us immediately by contacting our customer services team by email at email@example.com. Blacks may deactivate your account at any time which will mean that your Login Details will no longer provide access to your account. Blacks will let you know if it does this using the contact details you provided.
1.8 If you wish to subscribe to our Newsletter and Catalogue Service, we ask for contact information such as name, email address and delivery address. You warrant on registration that the personal information which you are required to provide is true, accurate, current and complete in all respects. If any of your details change you will notify us at your earliest convenience either through updating the new details in 'my account' or by contacting the customer services team by email at firstname.lastname@example.org.
2. Accessing our website
2.1 Access to our Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our Website without notice (see below). We will not be liable if, for any reason, our Website is unavailable at any time for any period.
2.2 Blacks may from time to time make available services on the Website, which require registration and are only available to users who have registered with us. Information that you provide on this Website must be complete and accurate. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
2.3 Subsequent access to such services shall require input of appropriate account and password details ("Login Details"). You are responsible for maintaining the confidentiality of your Login Details and you must not disclose them to any third party. You are liable for any activities that occur under your account. Blacks shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your Login Details.
2.4 In the event that you have any concerns regarding your Login Details or become aware of any misuse then you should inform us immediately by contacting our customer services team by email at email@example.com. If, in our opinion, you have failed to comply with any of the provisions of these Terms of Website Use, or for any other reason, we may deactivate your account at any time, which will mean that your Login Details will no longer provide access to your account. Blacks will let you know if it does this using the contact details you provided.
2.5 If you wish to subscribe to our Newsletter and Catalogue Service, we ask for contact information such as name, email address and delivery address. You warrant on registration that the personal information which you are required to provide is true, accurate, current and complete in all respects. If any of your details change you will notify us at your earliest convenience either through updating the new details in 'my account' or by contacting the customer services team by email at firstname.lastname@example.org.
2.6 You are responsible for making all arrangements necessary for you to have access to our Website. You are also responsible for ensuring that all persons who access our Website through your internet connection are aware of these Terms of Website Use, and that they comply with them.
2.7 You may only use our Website for lawful purposes and you agree that:
2.7.1 you will not use our Website in any way that breaches any applicable local, national or international law or regulation;
2.7.2 you will not use our Website in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
2.7.3 you will not use our Website to knowingly introduce or transmit any data, send or upload any material that contains viruses,
Trojan horses, worms, time-bombs, or other harmful material or similar computer code designed to adversely affect the operation of any
computer software or hardware;
2.7.4 you will not access without authority, interfere with, damage or disrupt any part of our Website, any equipment or network on
which our Website is stored, any software used in the provision of our Website, or any equipment or network or software owned or used by
any third party.
2.8 Blacks may from time to time make available services on the Website, which require registration and are only available to users who have registered with us. Information that you provide on this Website must be complete and accurate. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
2.9 We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Website or to your downloading of any material posted on it, or on any website linked to it.
3. Warranties and liability
3.1 The material displayed on our Website is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:
3.1.1 All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity;
3.1.2 Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our Website or in connection with the use, inability to use, or results of the use of our Website, any websites linked to it and any materials posted on it, including, without limitation any liability for:
18.104.22.168 Loss of income or revenue;
22.214.171.124 Loss of business;
126.96.36.199 Loss of profits or contracts;
188.8.131.52 Loss of anticipated savings;
184.108.40.206 Loss of data;
220.127.116.11 Loss of goodwill;
18.104.22.168 for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.
3.2 Nothing in these Terms of Website Use excludes or limits liability for death or personal injury arising from our negligence or our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability, which cannot be excluded or limited under applicable law.
3.3 The information contained in the material in this Website is only for information purposes. Blacks, by permitting the use of this Website, does not hold itself out as providing any legal, financial or other advice. It also does not make any recommendation or endorsement as to any service or product or to any material submitted by third parties or linked to this Website. The material on this Website does not constitute advice and you should not rely on any material in this Website to make (or refrain from making) any decision or take (or refrain from taking) any action.
3.4 Blacks will make every effort to keep the Website available but Blacks cannot guarantee that the Website will always be available, reliable, free from technical inaccuracies and typographical errors or other types of error. Further, we often review the content of the Website to keep it up to date, but we cannot guarantee that it will always be up to date. Blacks do not make any other promises or warranties about the Website. If the need arises, we may suspend access to the Website, or close it indefinitely.
3.5 This Website contains material submitted and created by third parties. Where this is the case, we shall let you know. We have not been able to verify the accuracy of such material and so you should confirm its accuracy with the relevant third party.
3.6 This Website also contains links to other websites and resources which are not under the control of and are not maintained by Blacks. Blacks have no control over such websites and resources. Blacks provide these links for your convenience only but do not necessarily endorse the material on these websites. Your visiting of any external websites via links from this Website is entirely at your own risk. Where it is possible for you to transact through any linked website with a third party, such transactions shall be (and any rights and obligations shall arise) solely between you and the third party. Therefore, you should ensure that you carefully read the terms and conditions for the accessing and use of such websites and resources and, if you suffer losses as a result of accessing and/or using such third party websites and resources, you must claim against the third party and not us.
3.7 Unless otherwise specified, the materials on this Website are directed solely at those who access this website from the United Kingdom. Blacks make no representation that any products or services referred to in the materials on this Website are appropriate for use, or available, in other locations. Those who choose to access this Website from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.
3.8 If either you or we are in breach of the arrangements under these Terms of Website Use, neither of us will be responsible for any losses that the other suffers as a result, except those losses which are a foreseeable consequence of the breach. Losses are foreseeable where they could be contemplated by both you and us at the time you place an Order.
4. Intellectual property
4.1 Unless otherwise specified, all intellectual property rights in our Website and in the material published on it are owned by or licensed to Blacks. These works are protected by copyright laws and treaties around the world. All such rights are reserved.
4.2 Unless otherwise specified, the authors of the literary and artistic works in the pages in this Website have asserted their moral right pursuant to Section 77 of the Copyright Designs and Patents Act 1988 to be identified as the author of those works. Our status (and that of any identified contributors) as the authors of material on our Website must always be acknowledged.
4.3 Blacks, Millets, Freespirit, and other marks indicated on our Website are trade marks or registered trade marks of Blacks. The Website's graphics, logos, page headers, button icons, scripts and service names are the trade marks or trade dress of Blacks. Black's trade marks and trade dress may not be used in connection with any product or service that is not Blacks', in any manner that is likely to cause confusion among customers or in any manner that disparages or discredits Blacks. All other trade marks not owned by Blacks that appear on this website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Blacks.
4.4 Except as stated in this condition 4.4, the contents of this Website may not be modified, copied, reproduced, distributed, republished, downloaded, displayed, posted, re-posted or transmitted in any form or by any means without the prior express written permission of Blacks. You may not distribute, display or copy any of the contents of the pages contained in this Website to third parties including, but not limited to, "caching" any material on this Website for access by third parties and "mirroring" any material on this Website. You may print off one copy of the contents of an individual page of this Website for the purpose of private and personal non-commercial use.
4.5 You must not modify the copies of any material you have printed off in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
5. Jurisdiction and applicable law
5.1 These Terms of Website Use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in all respects in accordance with English law and the parties hereby submit to the exclusive jurisdiction of the English courts, although we retain the right to bring proceedings against you for breach of these Terms of Website Use in your country of residence or any other relevant country.
5.2 Where national regulatory authorities have jurisdiction over the contents of this Website, Blacks has attempted to ensure compliance with the requirements of such regulatory body. However, some of the information in the pages contained in this Website is not to be accessed from certain jurisdictions and no representation or warranty is made as to whether the information available in this Website complies with the regulatory regime of countries from which the pages in this Website should not be accessed.
6. Complaints and concerns
If you have any concerns about material on our Website, you should first email the Customer Service Department at email@example.com. You can also write to us at:
Blacks Customer Service Department,
Blacks Outdoor Retail Ltd
This website is owned and operated by Blacks Outdoor Retail Limited ("Blacks", "we", "us" or "our"), which is a part of JD Sports Fashion plc.
Blacks is a trading name of Blacks Outdoor Retail Limited. Blacks Outdoor Retail Limited registered office: Hollinsbrook Way, Pilsworth
Bury BL9 8RR. Registered number 7795258, VAT No: 787 440 102.
1.1 These terms and conditions of supply ("Supply Terms") set out the basis on which we supply any of the goods ("Goods") listed on our website www.blacks.co.uk ("Website") to you. Please read these Supply Terms carefully before ordering any Goods from our Website as they contain important information. You should understand that, by ordering any of our Goods, you agree to be bound by these Supply Terms.
1.2 You should print and retain a copy of these Supply Terms for your records and for future reference.
1.3 In these Supply Terms, unless the context requires otherwise:
"Blacks Store" means any of the Blacks retail store outlets in the UK. Details of your local store can be found by going to the Store Locator;
"Contract" means each contract formed, in accordance with condition 2.1 below, for the supply of Goods by us to you, into which these Supply Terms shall be incorporated;
"Card" means the credit or debit card which you use to make payment for the Goods.
1.4 Blacks reserve the right to change these Supply Terms from time to time. Any such changes will take effect when posted on the Website and it is your responsibility to read the terms and conditions on each occasion you use this Website and your continued use of the Website shall signify your acceptance to be bound by the latest Supply Terms.
1.5 Our Website is intended for use by people resident in the UK. We do not accept orders from individuals outside the UK and from credit cards registered outside of the UK.
1.6 By placing an order through our Website, you represent and warrant that:
- 1.6.1 you are legally capable of entering into binding contracts;
- 1.6.2 you are at least 18 years of age;
- 1.6.3 you are resident in the UK.
1.7 All orders can be placed either online through the Website or by telephone on 0161 393 7059 (Our opening hours are 8am to 8pm Monday-Friday and 10am to 4pm Saturday and Sunday (excluding public and bank holidays). When you place an order with us online you will be taken through a secure checkout process and up to the point at which you click on 'submit' on the final page of the checkout you are able to add/amend/delete any items that you have placed in your basket.
2. Acknowledgement and acceptance of your order
2.1 If you have supplied us with an email address, we will send you a 'confirmation of receipt of your order' email once you submit your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy Goods. Our acceptance of your Order and the completion of the contract between you and us will take place upon dispatch to you of the Goods ordered and we will confirm such acceptance to you by sending you an email on dispatch of your Goods ("Confirmation Email") and it is at this point that your Card will be debited.
2.2 The Contract formed will only relate to those Goods whose dispatch we have confirmed in the Confirmation Email. We will not be obliged to supply any other Goods which may have been part of your order until the dispatch of such Goods has been confirmed in a separate Email.
2.3 We aim to fulfill orders within the delivery period set out in the Confirmation Email, or if no delivery period is specified, then within a reasonable time of the date of the Confirmation Email, unless there are exceptional circumstances.
2.4 If you are contracting as a consumer, under the Consumer Protections (Distance Selling) Regulations 2000 you have the legal right to cancel a Contract within seven working days starting the day after the goods are received. You will receive a full refund of the price paid for the Products including the original delivery charge in accordance with our refunds policy, set out in condition 7 below.
2.5 (a) Please note that, in relation to swimwear or thermal underwear, the right to cancel a Contract as set out in condition 2.4 above only applies while the Goods remain unworn.
(b) Please note that in relation to software the right to cancel a Contract as set out in condition 2.4 above only applies while the software remains unopened and the seal remains intact.
2.6 To cancel a Contract, you must inform us in writing. You must also return the Goods to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the Goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
2.7 Any offers for Goods at discounted prices, including those detailed on the Website, may be made available from time to time for you to order (subject to our acceptance) for a limited period of time.
2.8 Blacks have taken every care in the preparation of the content of this Website, and in particular to ensure that (i) prices quoted are correct at time of publishing; and (ii) the Goods have been fairly described. However, please note that we may only accept orders if there are no material errors in the description of the Goods or their prices as advertised on this Website.
2.9 Non-acceptance of an order may be as a result of one of the following:
- 2.9.1 One or more of the Goods you ordered are unavailable. We will inform you as soon as possible if the Goods you have ordered
are not available;
- 2.9.2 Our inability to obtain authorisation for your payment. We may contact you to check your Card details;
- 2.9.3 The identification of a pricing or product description error as referred to in condition 2.8 above; or
- 2.9.4 You not meeting the eligibility to order criteria as set out in condition 1.6 above.
3.1 The prices stated by us at the time we receive your order are the prices you pay except where we discover an obvious error in the price of the Goods you have ordered as referred to in condition 2.8 above.
3.2 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Confirmation Email.
3.3 Our Website contains a large number of Goods and it is always possible that, despite our best efforts, some of the Goods listed on our Website may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where the correct price of an item is less than our stated price, we will charge the lower amount when dispatching the item to you. If an item's correct price is higher than the price stated on our Website, we will inform you as soon as possible after receiving your order and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled.
3.4 We are under no obligation to provide Goods to you at the incorrect (lower) price, even after we have sent you a Confirmation Email, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mis-pricing.
3.5 All prices are displayed on the Website in pounds sterling and include VAT at the prevailing rate charged in the UK but exclude delivery costs, which will be added to the total amount due, as detailed in condition 5 below.
3.6 On occasion, the prices payable and promotions offered in respect of Goods advertised on the Website may differ from those prices and promotions offered at the same time in our Blacks stores. We are under no obligation to honour any in-store price or promotion in the event that they differ from those on the Website. Similarly, Blacks stores are under no obligation to honour any Website price or promotion in the event that they differ from those in-stores. Prices that are reduced for sales and promotions are only valid for a limited time. We reserve the right to adjust prices, offers, goods and specifications of goods on the Website at our discretion at any time before (but not after) we accept your order.
4. Method of payment
4.1 We will not deduct the price from your Card until the Goods are ready to be dispatched. We may delay dispatch until receipt of authorisation for payment to be taken from the Card provided. You can pay using your credit or debit card that either is a VISA, MasterCard, Maestro, Delta or American Express card. It is imperative that you provide the cardholder's name as it is shown on the Card, and address exactly as it appears on the Card statement.
4.2 We are unable to accept payment by cheque, Style cards, Visa Electron, Solo cards, Duet cards, cash, postal orders, gift cards or vouchers.
4.3 Card fraud is illegal and will lead to prosecution in all cases.
4.4 Where any of the Goods contained within an order are out of stock, we will contact you to explain the situation and confirm whether you would like to either cancel the whole order or whether you would like us to process a new order for Goods that we have in stock.
4.5 Ownership of the Goods you order on the Website shall pass to you on delivery provided that we have processed and received payment in full for such Goods. Risk of loss or damage to the Goods shall pass to you at the time the Goods are delivered.
5.1 We offer a standard delivery and next day delivery service.
5.2 The standard delivery service usually takes 3 to 5 working days for your Goods to arrive, from receipt of your order. We make every effort to deliver Goods within the estimated timescales; however delays are occasionally inevitable due to unforeseen factors. Blacks shall be under no liability for any delay or failure to deliver the Goods within the estimated timescales.
5.4 If you choose Next Day Delivery your order will be sent via courier service (signature required) to arrive next working day, if the order is placed before 9pm Monday to Friday (excluding bank holidays and public holidays). Please note that orders placed on a Saturday or Sunday will usually be delivered the following Tuesday. Although we will make every reasonable effort to ensure your products are delivered within the set timescales, unfortunately we cannot guarantee that they will not be affected by unforeseen issues affecting our delivery partner. Under these circumstances, additional delivery charges will not normally be refunded.
Please note some deliveries will be despatched via third parties which will mean you may receive multiple parcels for certain orders. In these cases this will be made clear at the point of order and in order confirmation and despatch emails.
5.5 Where we deliver:
- 5.5.1 Standard Delivery (as detailed in condition 5.2): Blacks are able to deliver your Goods to any address within the UK mainland (including the Highlands of Scotland). We also deliver to the Scottish Islands, Northern Ireland, Isle of Man and Isles of Scilly.
- 5.5.3 Next Day Delivery (as detailed in condition 5.4): Blacks are able to deliver your Goods to most addresses within the UK mainland, however, unfortunately we are currently unable guarantee a Next Day Delivery service to addresses in the Highlands of Scotland, including, Aberdeen, Perth and Inverness, Scottish Islands, Northern Ireland, Isle of Man or Isles of Scilly. Please note that we are unable to provide our Next Day Delivery service to British Forces Post Office addresses or the Channel Islands.
5.6 Please note that on delivery our carriers may need to obtain a signature from you. If a signature is required, our carriers will not be able to deliver Goods without such signature.
5.7 Selecting the delivery address:
- 5.7.1 Delivery to your Card address:
When you have selected the Goods that you wish to purchase from us, you will be asked to enter the billing address associated with your card. When prompted for a delivery address, tick the "Use billing address" box to select delivery to your card address.
- 5.7.2 Selecting an alternative address: However, should you wish to send the Goods to an alternative address then you can enter this in the delivery address form as you proceed through the checkout process. The alternative address can be either residential or business.
5.8 Delivery charges:
- 5.8.1 The delivery charges are applied according to a simple banding structure based on the value of your total basket. There is only one delivery charge per order.
- 5.8.2 Our current charges (as of 10th March 2011) inclusive of VAT at the prevailing rate charged in the UK per Order are:
How long from order date Delivery charge Standard delivery 3-5 Working days £3.99 Next Day Delivery Next working day if ordered by 9pm £5.99
*Delivery charges may vary from time to time with promotional activity
6. Tracking your order
6.1 Once your Goods have been dispatched you will receive an e-mail confirming that they are on their way and a link to the courier to allow you to track your order.
7. Return of goods policy
We hope you will be satisfied with Goods purchased on our Website or from our catalogues.
7.1 Subject to condition 7.2, if you wish to return to us any Goods :
- 7.1.1 in respect of which you find a defect within a reasonable time after delivery, we will examine the returned item and, subject to confirmation
of the defect by us, we will refund the price of the item. We will usually process the refund due to you as soon as possible, and in any case, within
30 days of receiving the defective product. You will be refunded in full for the item and also refunded the original delivery charge for us sending
the item to you and the cost incurred by you in returning the item to us. Please note that due to Health and Safety at work regulations we require
any used faulty goods to be in a clean condition before accepting them for a refund. We reserve the right to refuse Goods which are excessively
soiled as they would be rejected by our suppliers. If we do not agree that there is a defect in Goods you return or if we refuse Goods for being
excessively soiled we will notify you by post or email to confirm our justification;
- 7.1.2 because you have cancelled the Contract between us within the seven-day cooling-off period (see condition 2.4 above), once the item has
been checked, we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of
your cancellation. In this case, we will refund the price of the item in full, including the cost of sending the item to you. However, you will
be responsible for the cost of returning the item to us;
- 7.1.3 for any other reason, you may do so within 28 days of the date of dispatch. Once the item has been checked, we will refund the price of
the item, providing it is in a saleable condition and is in its original, undamaged packaging. Please allow up to 21 days from the receipt of your
return for a refund to be processed. The delivery charge is non-refundable and unless otherwise agreed between us, you must pay for the costs
of return of the goods to us.
- This condition 7.1 does not affect your statutory rights.
7.2 Please note that, as set out in conditions 2.4 and 2.5, we cannot exchange or accept a return on swimwear (with the exception of faulty merchandise)
or for gift vouchers
7.3 We will usually refund any money received from you to the Card originally used by you to pay for your purchase.
7.4 The following goods purchased online may not be returned in-store and must be returned to the address specificed on the despatch note included in the product packaging and also in the email despatch confirmation.
All orders purchased using PayPal or where specified in the item description.
7.5 How to return or exchange products
If you would like to return any Goods to us then you can do so by:
- 7.5.1 Going to any Blacks Store
You can return or exchange Goods at any Blacks Store but must present the delivery note supplied by us in respect of such Goods as proof of
purchase. You may receive a refund as detailed in condition 7.1.1 and 7.1.3 above or exchange product(s) for Goods of an equal value, for which
you will receive a new receipt. Please note that stores cannot accept returns on items purchased as part of a “3 for 2” promotion.
- 7.5.2 Returning the Goods to our Returns centre
You can return Goods purchased through the Website to our Returns Centre: Blacks Returns Centre , 440-450 Cob Drive, Swan Valley,
Northampton NN4 9BB. If you wish to receive replacement Goods, please order them in the normal way via our Website or contact our call centre on:
0161 393 7059 (lines open 8am to 8pm Monday-Friday and 10am to 4pm Saturday and Sunday (excluding Bank Holidays)). We regret that currently we are unable to exchange Goods via
our Returns Centre. Please note as specified in section 7.4 certain products may only be returned to a specified address and not via Blacks stores
7.6 Goods originally purchased from one of the Blacks Stores can only be exchanged or refunded in a Blacks Store and cannot be returned to the Returns Centre.
7.7 To return Goods to the Returns Centre, please use the Royal Mail postal service (for small parcels). As risk of loss or damage to the parcel is the customer's
responsibility until it is received by our Returns Centre, we advise that the package is sent using Royal Mail registered post. Please use the returns label attached
to the delivery note. To use our collection service please call our customer service team on 0161 393 7059. They will arrange a suitable time with our carrier to
collect the parcel from you. If you would like us to collect the goods from you the following charges apply:
|Items under 25kg||£8.00|
|Items over 25kg||£15.00|
The collection charge will be deducted from your refund when we process your return.
7.8 For our records you will be asked to complete the reason for your return on the reverse of your delivery note, and this form will then need to be return
with the Goods to enable us to identify your Goods on receipt and process your return immediately.
7.9 Refunds on Promotional Items
From time to time we will run offers and promotions on our Website, which allows a discount when 2 or more products are purchased within the same
transaction. For example:
- (i) Buy One Get One Free;
- (ii) Buy One Get Second half Price
- (iii) "3 for 2"
- (iv) items purchased as part of a bundle
If only one item or part of the original "multibuy" offer is returned, then you will be charged full price for the remaining item/s (that were current at
the time of ordering), which will be reflected in the amount we refund to you.
8. Warranties and liability
8.1 Subject to condition 8.6, we warrant to you that any Goods purchased from us through our Website are of satisfactory quality and reasonably
fit for all the purposes for which goods of the kind are commonly supplied.
8.2 Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the Goods you purchased and
any losses which are a foreseeable consequence of us breaking the agreement. Losses are foreseeable where they could be contemplated by you and
us at the time your order is accepted by us.
8.3 Nothing in these Supply Terms excludes or limits our liability for:
- 8.3.1 death or personal injury caused by negligence;
- 8.3.2 2 fraudulent misrepresentation;
- 8.3.3 under section 2 of the Consumer Protection Act 1987;
- 8.3.4 breach of the terms implied by section 12 of the Sale of Goods Act 1979;
- 8.3.5 for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
8.4 Without prejudice to condition 8.3, we shall not be liable, whether in contract, tort (including negligence) or restitution, or for breach of statutory
duty or misrepresentation, or otherwise, for any:
- 8.4.1 loss or profit; or;
- 8.4.2 loss of goodwill; or
- 8.4.3 loss of anticipated saving; or
- 8.4.4 special, indirect or consequential damage suffered by you;
that arises under or in connection with this agreement
8.5 In the absence of any negligence other than breach of duty by Blacks, your use of any Goods other than in accordance with their operating manuals
and/or instructions is entirely at your own risk.
8.6 We have selected our Goods on the basis that they will be used for domestic use only. If you are planning to use them for business purposes please make sure that you are covered by the appropriate insurance. Where you decide to use the Goods in the course of a business, we exclude (to the fullest extend permitted by law) those warranties and conditions relating to fitness for a particular purpose. Our maximum liability to business users arising out of or in connection with the Goods shall be limited to the replacement value of the item in question (except in the case of death or personal injury caused by our negligence or in respect of fraud). In relation to business users, we do not accept liability for the fitness of Goods for business purposes, nor do we accept liability for loss of use of the item, nor any loss over and above the cost of the item in the event of a claim for breach of warranty or condition.
8.7 Please note that the colours of the Goods are as accurate as the Website allows, as the actual colours you see will depend on your monitor. We cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the Goods on delivery
9.1 We aim to deal with all complaints as effectively as possible. Our complaints handling procedure is designed to be fair, confidential, easy to use, speedy and informative. If you wish to make a complaint please contact us either:
- 9.1 By email at firstname.lastname@example.org
- 9.2 By post, please write to us with your complaint to:
Blacks Customer Service Department
Blacks Outdoor Retail Ltd,
Please provide full details of the nature of your complaint, including the Goods purchased, your order number, your name, address, daytime telephone number, email address and any other information which you think will assist us in resolving your problem as quickly as possible.
10. Sale of knives or bladed articles
10.1 It is an offence for any person under the age of 18 years to purchase most kinds of knives. We shall only supply knives and related equipment to customers over the age of 18 years. The sale of knives and bladed articles are regulated by law and subject to these Supply Terms.
10.2 We reserve the right to refuse the sale if we have reasonable cause to believe you are below the age of 18 years, or if we believe that the supply of Goods to you may infringe the law or present an unacceptable potential risk to the safety of others.
10.3 Our main goal is to promote the safe use of the specialist tools and for this reason we always take steps to ensure that our knives and tools are promoted in a responsible manner.
11.1 Blacks will make every effort to deliver Goods and provide our services within a reasonable time and to comply with our obligations under these Supply Terms, but we cannot be held responsible for delays or failures due to adverse weather; fire; flood or other natural disaster; traffic delays or failure of transport; mechanical breakdowns; strikes or other industrial action, or any other circumstances beyond our reasonable control.
11.2 If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these Supply Terms, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of these Supply Terms shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with condition 11.4 below.
11.3 Applicable laws require that some of the information or communications we send to you should be in writing. When using our Website, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our Website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
11.4 All notices given by you to us must be given to The Outdoor Group Limited at 440-450 Cob Drive, Swan Valley, Northampton NN4 9BB or email@example.com. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in condition 11.3 above. Notice will be deemed received and properly served immediately when posted on our Website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
11.5 The contract between you and us is binding on you and us and on our respective successors and assigns. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent. We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.
11.6 If any of these Supply Terms or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
11.7 A person who is not party to this agreement shall have no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement. This condition does not affect any right or remedy of any person which exists or is available otherwise than pursuant to that Act.
11.8 These Supply Terms and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
11.9 We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these Supply Terms.
11.10 Each Contract and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in all respects in accordance with English law and the parties hereby submit to the exclusive jurisdiction of the courts of England and Wales.
Blacks recognise the importance of providing a website that is accessible to all user groups, including the disabled.
- We have implemented the following accessibility features on this website to make it easier to use for people with disabilities.
- You may need to review the accessibility features in your browser.
- Please let us know if you have any questions or feedback regarding the accessibility of this site, or if you experience any difficulty using it.
Accessibility features on this website
The following features improve navigation for screen reader users, keyboard navigation and users of text-only browsers.
At the top of every page is a short menu that allows you to jump directly to the most important parts of the page, including main content and navigation.
Most content images used in this site include descriptive alt attributes. Purely decorative graphics include empty alt attributes.
If you wish to override the site's colours, you can import your own style sheet.
You may change the font size of this document to your preference through your browser:
- In Internet Explorer, select View, then Text Size, and then your preferred size.
- In Netscape select View, then Text Zoom, and then your preferred percentage size.
If you wish to override the site's font settings, you can import your own style sheet.
This site uses cascading style sheets for visual layout.
You may import your own stylesheet into this website:
- In Internet Explorer select Tools, then Internet Options, and then Accessibility. Next click on any or all 3 checkboxes to ignore colours, font styles or font sizes. In the same window you can change your style sheet by clicking the checkbox that says, 'format document using my style sheet' then simply browse to your style sheet and click OK.
- In Netscape select Edit, then Preferences and then Appearance. You will be given the choice to specify your own colours and fonts.
A search facility is available throughout the site to help you find products.
Accessibility features in your browser
Choose: Help > Contents > Accessibility
W3 accessibility guidelines, which explains the reasons behind each guideline.
W3 accessibility techniques, which explains how to implement each guideline.
Windows-Eyes, a screen reader for Windows.
Lynx, a free text-only web browser for blind users with refreshable Braille displays.
Links, a free text-only web browser for visual users with low bandwidth.