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Customer Service — Repairs

Repair Service •

We work with some of the UK’s top repair companies to offer a wide range of high quality repairs. All of these authorised repairers have been chosen both for the quality of their work and the value for money that they offer our customers.

If you have an item of equipment which you would like repaired please bring it into one of our shops where our Customer Services staff will evaluate the item and discuss a course of action before booking your goods in for repair.

Please note that due to Health and Safety at work regulations we require all goods to be in a clean condition before accepting them for repair. We must reserve the right to refuse goods which are excessively soiled as they would be rejected by our repairers.

Boot Repair

We believe that your boots are one of the most important pieces of outdoor equipment you can buy. Get the right pair and they will provide you with comfort and security when trekking or on the mountain. A little time spent caring for your boots will extend their life dramatically; our experienced staff can advise you on how best to care for your boots.

Over time your boots will probably shows signs of wear and need some professional help but this does not always mean you need to part with your sole mate…

Whatever your needs, simply bring your boots to your nearest Tiso store. Alternatively you can contact our boot specialist on 0131 554 9101 or e-mail:

Blues – Ski Repair Workshop

The Ski repair workshop is located within our Edinburgh Outdoor Experience shop in Leith and is operated by our trading partners Blues.

Skis and boards can be patched, repaired, serviced and sharpened. Ideal before you venture back out on to the slopes. Specialist tuning also available.

Skis and Boards can be handed into any branch of Tiso from where they will be forwarded to the workshop for attention. A general ski service costs £20 and snowboard service from £45. For further information on the services offered contact Blues directly on: 0131 225 8369.

Scottish Mountain Gear – The Repair Centre

Scottish Mountain Gear (SMG) have worked closely with us for many years. SMG offer a wide range of services including repairs to tents, rucsacs and sleeping bags, re-randing of Yeti gaiters and many other items of outdoor gear. Goods can be handed into any branch of Tiso and will be forwarded in our internal transfer system.

Scottish Mountain Gear are also the official repair agents for Macpac and Eagle Creek in the UK.

SMG can also be contacted directly on: 08453 303 140 if you wish advice on repairs etc.