The information that we gather from you as a customer helps us to personalise and improve the experience that you have at tiso.com. We will use your information to process your payments, deliver your goods, communicate with you about your order and generally maintain your account with us. We will also use information to protect against and prevent fraud or abuses of our website.
We receive a number of types of information. They include information that you provide, automatic information that we receive whenever you interact with the site and email information. We use ‘cookies’ and whenever your web browser accesses tiso.com we obtain certain types of information. You can visit our website anonymously, although we cannot personalise your experience if you choose to do this.
We are committed to responsible management of personal information in accordance with the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003. The registration number of Graham Tiso Limited on the UK Data Protection Register is Z4852893 (see www.dataprotection.gov.uk).
Cookies are small pieces if data that are transferred to your computer’s hard drive through your web browser. This enables our system to recognise your browser.
If you leave your cookies turned on, you should always sign off when you are finished using a shared computer.
We will keep your personal information for as long as we need it to provide our products and/or services to you. We will try to keep personal information which we hold about you up to date, but if you think that we are holding information which is inaccurate or you are otherwise then please contact us to let us know.
You are entitled under the Data Protection Act 1998 to a copy of the personal information that we hold about you if you apply to us in writing. We may make a small charge for dealing with any such request.
Our customers and their information are important to tiso.com, and it is not our policy to sell their information to third parties. We do employ service companies to fulfill some of our operational functions; some of these companies may be given access to customer information in order to perform their functions. They will not use the information for any other purpose. Examples of when we would use other companies would be for delivery of an order or processing a credit card payment. Apart from this we will not share or transfer any personal information with any other third party unless we are required to do so by law.
We use SSL (Secure Sockets Layer) software during the transfer of information. This encrypts any information that you send.
Credit card details are only passed to the appropriate credit card company during the processing of your order.
You can always choose to withhold information, even though it may be needed to complete a purchase.
It is the customer’s responsibility to be aware of these terms and of any changes that may be made to them.