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Home > Customer Service > Where's my order?


Payment Options

You can pay using your credit or debit card that either is a VISA, Master Card, Switch, Maestro, Delta. It is imperative that you provide the cardholder's name as it is shown on the card, and address exactly as it appears on the card statement.

We are unable to accept payment by cheque, Style cards, Visa Electron, Solo cards, Duet Cards, cash, postal orders or gift vouchers.

To give you even more confidence in shopping online with Tiso.com, we have introduced Verified by Visa and Mastercard® SecureCode™. These services enhance your existing credit/debit card accounts against unauthorised use when you shop with us. To use this service, you must first register with the bank or other organisation that issued your card.

Tracking Your Order

Once your goods have been dispatched you will receive an e-mail confirming that they're on their way. You will be able to track the delivery progress of your order by clicking the link in your dispatch e-mail.

Your goods will be delivered by either DPD or Royal Mail, dependent on the value/weight of your order, both of whom will require that packages are signed for at the point of delivery.

The link on your dispatch e-mail will take you to the appropriate carriers website to view tracking details. Or alternatively, login to My Account which also contains a link to track your order. Our carriers deliver Monday-Friday between the hours of 8.30am and 9pm.

Telephone Orders

If you would like to contact us by phone to place an order, our opening times are:

Monday - Saturday: 9am until 6pm

Sundays: 10am until 5pm