Alpine Bikes, Scotland’s Bike Specialists is now the biggest independent cycle retailer in Scotland. Our staff are expertly trained in every aspect of cycling, whether you need suspension set up, a puncture fitting, bike fitting or a new bike for the kids. We offer a wide range of kit from brands including Trek, Cube, Endura, Fox, POC, Dakine, Whyte & Santa Cruz. We live and breathe cycling, so whatever your aspirations, whatever your experience, we’ll help you take your cycling up a gear.
At Blues Ski, Scotland’s Ski Specialist, we’ve been providing the finest ski equipment for over 30 years, and we’ve been skiing on every continent. Whether you’re just starting out or pushing boundaries, heading for the Alps or staying close to home, we’ve got the knowledge, experience and passion to help you have the best time on the slopes. With collections from top brands including Fischer, Head, Rossignol, Black Crows, Norrona, Arc'teryx, Scott, Spyder & Kjus, whatever you ski, we’ve got you covered.
Enquiry about your order, product, Outdoor Experience card, delivery options or just stuck? There's a few ways you can speak to us.
Scotland's Bike Shop | Since 1989
Scotland's Ski Shop | Since 1977
Company Name: Graham
Company Number: SC081944
Territory: United Kingdom
only use your data to improve your Tiso Group experience
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Data is Protected 24 / 7
we do at JD is about you! Things change, but it’s
nothing to worry about. We take our customers privacy and security very seriously and we are 100% committed to protecting it so you can shop away without a single worry. If you have any questions about how we protect your privacy, just email us email@example.com
HOW WE USE YOUR DATA
We are committed to
protecting your privacy. It is important that you understand how we look after
your personal data and how we make sure that we meet our legal obligations to
you under the data protection rules and regulations in the relevant territory
(including associated guidance) (the "Data Protection Laws").
the "JD Group") will collect, use, store and share your
If you have any
questions in relation to this policy or generally how your personal data is
processed by us, please contact our customer care team by letter addressed to: Data
Controller Tiso, 41 Commercial Street, Edinburgh EH6 6JD; by email at firstname.lastname@example.org; or by phone on
0141 559 5454.
This policy applies to any personal data that
we collect about you when you:
our one of our websites;
products from us;
one of our stores;
us, for example by telephone, email, post or through submitting a form on our
WHO ARE WE?
In this privacy
policy, the terms "we", "our", and "us"
are used to refer to the JD Group.
The controller of
your information for the purposes of the Data Protection Laws will depend on
which member of the JD Group you are dealing with. The table below sets out
each of the data controllers within the JD Group and each of the brands operated
by those data controllers.
JD GROUP WEBSITES (OUR "WEBSITES")
Sports Fashion plc
Federation N. Ireland
Sports Fashion Korea Inc.
Sports Fashion SDN. BHD
Sports Fashion PTE.LTD
Unlimited Retail BV
Sports Fashion BV
Sports Fashion Germany GmbH (formerly Platin 878 GmbH)
Sports Fashion Aus Pty
614 310 075
Athleisure Pty Ltd
083 404 424
Sports Fashion Finland OY
Sports Fashion Denmark APS
Sports Fashion Sweden
Sociedade de Artigos de Desporto, S.A.
Megacentros Del Deporte SLU
- Sports Division SR, S.A.
Sport Zone Portugal
Zone Espana, Comercio de Articulos de Deporte S.A
Sport Zone Spain
Zone Canarias (SL)
Spain Sport Fashion 2010 SL
Sports Fashion Belgium BVBA
John David Sports
Fashion (Ireland) Limited
Sports Fashion S.r.l
Sports Gyms Limited
Couture Club Ltd
& Simon Fashion Limited
Outdoor Retail Limited
The relevant controller
above is responsible for your personal data. This policy applies to all of the
controllers above and the JD Group as a whole. Our brands each have their own
websites. This central policy provides information to you about the basis on
which the JD Group as a whole collects, uses, stores and shares your
information. We will use your personal data fairly, lawfully and in a
transparent manner and in accordance with the Data Protection Laws.
The brands and data
controllers listed above within the JD Group may send you marketing messages by
email, SMS, social media and post; about us and our products; where you have
not unsubscribed and where you have purchased similar products and/or services
from that brand or entity, or where you have otherwise signed up, or consented,
to receive marketing messages from a brand or entity.
You have the right to
withdraw your consent to processing of this nature at any time by contacting our
can tell us you no longer wish to receive marketing information from us by unsubscribing through your email
WHAT INFORMATION DO
WE COLLECT ABOUT YOU?
If you have an
account with us or make a purchase online with us, or enter a competition or
respond to a survey with us, we collect your name and contact details (including
your address, telephone number, details about your order, and your billing
information (where you are purchasing products)).
We also collect
details of your interactions with us through our customer contact centres, in
store, online or via our apps. For example, when you telephone one of our
contact centres, we collect notes of our conversations with you and details of
your query and from time to time we may record your calls for training and
monitoring purposes. We also collect information about the purchases that you
make, your saved items, your payment information, any complaints and comments
that you make and your shopping preferences. We also collect CCTV images in
all of our stores.
Each time you visit one
of our websites, we will also automatically collect information and personal
data about your computer for system administration including, where available,
your IP address, operating system and browser type. We do this to help us
analyse how users use the websites (including behaviour patterns and the
tracking of visits across multiple devices), to establish more about our
website users and to assist us in managing your account and improving your
online experience. We also collect information about your activities on our
websites, for example what device you are using and what products you're
By way of example,
some of our websites use SessionCam for analysis purposes and specifically to
identify any technical issues or difficulties the users of our websites are having
during the customer journey. To do this, SessionCam records your mouse clicks,
mouse movements, scrolling of pages and the text that you key into forms on our
websites. The information that we collect about you through SessionCam does
not include your bank details or any special categories of personal data, but
does include your name, address, telephone number, email address and anything
else you may insert when completing an order. The information collected by us through SessionCam is used for our
internal purposes only and is used to improve our websites' usability and is
stored and used only for the purposes of collecting aggregates and statistics
relating to the functional performance of our websites. SessionCam is operated for the JD Group by SessionCam Ltd.
Please see our cookies policy for further
information about what information may be automatically collected when you
visit our websites Cookies Policy.
Please note that, from
time to time, we will combine personal data that we receive from other sources
with personal data you give to us and personal data we collect about you.
WHERE DO WE GET THIS
We collect some of
your information directly from you, either through information that you give to
us or information that we collect during your visits to our websites, stores,
or through your communications with us. We may also obtain some information
from third parties, including retail analytics companies, consumer insight
companies and credit reference agencies and publicly available sources to
assist us with understanding customer demographics and shopper behaviours, or
where we merge with or otherwise acquire another business.
Information that you give us
You may share personal data about yourself with
in forms on our websites, including when you purchase products online, submit
queries to us, create an account on one of our websites and/or sign up to
receive promotional material and newsletters;
to a survey or entering a competition with us;
us information about yourself in any communication with us, either by
telephone, e-mail, post or otherwise, either in connection with your account,
purchases, or to report a complaint or issue.
You are not obliged to provide your
personal data to us. However, if you do not provide your personal data to us,
we may not be able to fulfil your order or provide other services to you or
respond to your queries.
Information that we collect about
We collect personal data about you:
you visit our websites, including details of your visits to our websites
including, but not limited to, Internet Protocol (IP) address used to connect
your computer to the internet, MAC addresses, traffic data, location data,
your login information, time-zone setting browser type and version, browser
plug-in types and versions, operating system and platform, weblogs, cookies
and other communication data, and the resources that you access. For more
information please see our cookies policy Cookies Policy
you link your Twitter, Instagram or Facebook accounts with us, to enable you
to log onto our websites simply and securely without having to create a new
you visit one of our stores, including CCTV images;
you contact us in relation to our products, services, a complaint or another
query or issue. In particular, calls to our contact centres will be recorded
for training and monitoring purposes from time to time.
Information that we receive
from other sources
We will receive personal data about you
from other third parties, including:
connection with any mergers or acquisitions where we obtain your information
from another company.
we work with retail analytics companies, consumer insight companies, credit
reference agencies and through our use of information from publicly available
WHY DO WE NEED YOUR
The main purpose for
which we use your information is to provide you with the products that you purchase
from us and to send you offers and promotions that you might be interested in.
In particular, we use your information:
· to provide you with
the products that you have purchased from us and any receipts of purchase,
including to deliver your products, and to send you order status updates;
· to take payments for
the products that you have purchased and to give refunds or exchanges;
· to provide customer
service and support to you;
· to develop and
improve our products and services;
· to develop and
improve our websites and set default options for you (such as language and
currency) and to ensure that content is presented in the most effective manner;
· to provide you with
information that you request from us or which we feel may interest you. We may
send you marketing information by email, SMS or post. This can include
information about new products and offers that you may find interesting;
· to research our
customers' preferences and trending products;
· to run surveys and
· to notify you about
changes to our products;
· as part of our
efforts to keep our stores safe and secure (for example through the use of CCTV
in our stores);
· to prevent and detect
fraud and crime (for example, through the use of CCTV in our stores).
BASIS FOR USING YOUR INFORMATION
Compliance with legal obligations
As a corporate group
there are certain laws we need to comply with. In particular, we will need to
process your personal information to verify your identity and for fraud and
crime prevention purposes. Failure to provide the requisite personal
information on sign-up / as you use our websites, may mean we cannot provide
our products to you, as to allow you to purchase our products may mean we may
be in breach of our legal obligations. You will not be able to object to
processing or ask for the deletion of your personal information insofar as it
falls under this category.
Necessary for the entry into or performance
of a contract
When you enter into a
transaction with us or one of our brands, a contract between you and the
relevant brand will have been entered into. In order for us to fulfil our
obligations under such contract (e.g. to allow you to place an order and
receive products from us), we will need to collect and process your personal
information. Failure to provide the requisite personal information on sign-up
to an account or on placing an order and payment information or objecting to
this type of processing / exercising your deletion rights will mean we cannot
provide our products to you.
Legitimate business interests
We use your personal data as set out in this
· provide you with products
as requested by you;
· carry out research to
understand our customers and how they purchase and use our products;
· develop and improve
As indicated below, we will also pass your
personal data to members of the JD Group and other third parties and this is
also for our legitimate business interests.
We are required to
carry out a balancing test of our legitimate business interests in using your
personal data outlined above against your interests and rights under the Data
Protection Laws and regulations in the relevant territory. As a result of our
balancing test, which is detailed below, we have determined, acting reasonably
and considering the circumstances, that we are able to process your personal
data in accordance with the Data Protection Laws on the basis that we have a
legitimate business interest.
We have a legitimate interest in processing
your information as:
both benefit from the effective management of your account(s) (where
both benefit from the effective management, operation and administration of
both benefit from the provision of products, services and support and from
improvements to our services;
both benefit from updates to our websites;
will both benefit from the ability to enforce or apply rights under any
contract between us;
are required to ensure the health and safety of our customers and the
security of our stored data and have a legitimate interest in ensuring any
processes relating to the same are effective and that fraud and other crimes
are prevented and detected;
would be unable to provide our products and services without processing your
have a legitimate interest in processing your information in connection with
any mergers, acquisitions or reorganisation of our business, in which case
some of your information may be shared with a prospective buyer or otherwise
but only so far as is strictly necessary for the purposes of such sale or
We consider that it is reasonable for us to
process your personal data for the purposes of our legitimate interests
outlined above as we process your personal data only so far as is necessary
Impact of processing
We consider that it is reasonable for us to
process your personal data for the purposes of our legitimate interests
outlined above as the processing of your personal data does not unreasonably
intrude on your privacy.
As set out above, we
will send you marketing communications where you have not told us that you wish
to unsubscribe and where you have purchased similar products and/ or services
from the same brand or legal entity (as set out in the table above). You will
also receive marketing communications from us where you have signed up, or otherwise
consented, to receive marketing messages from a brand or entity within the JD
You have the right to
withdraw your consent to processing of this nature at any time by contacting
WHO DO WE SHARE YOUR INFORMATION
We do not, and will
not, sell any of your information to any third party, including your name,
address, email address or credit card information. However, we do share your information
with a number of select third parties to enable us to provide our products and
services to you, to send marketing information and to improve our business
operations as set out below.
We will share your
information with other members of the JD Group but only for the purposes
· we will share your
information with other members of the JD Group where you have consented for us
to do so for the purposes of receiving marketing from those other JD Group
· we will share your
information with other members of the JD Group for group analysis and business
information purposes, to improve our products and services.
We will also use a
number of carefully selected third parties to help us to provide you with
products, services and to market to you. In particular, we disclose your
· Companies that do
things to get your purchases to you, such as payment service providers,
warehouses, order packers and delivery companies;
· Our trusted service
providers, such as marketing agencies, advertising partners, website hosts
and other third parties who provide services to help us to tailor our marketing
· Credit reference
agencies, law enforcement and fraud prevention agencies;
· Companies approved by
you, such as social media sites, including companies such as Facebook and Google;
· We will provide third
parties with aggregated but anonymised information and analytics about our
customers and, before we do so, we will make sure that it does not identify
We will only share
your information with third party suppliers where it is necessary for them to
provide us with the services we need.
We may disclose your
information to other companies in connection with any merger, acquisition,
insolvency situation or otherwise, in which case we will only disclose your
information so far as is necessary.
We may also need to
disclose personal data to third parties to comply with a legal or regulatory
obligation, or if necessary for legal proceedings.
DECISIONS DO WE MAKE ABOUT YOU?
We carry out some profiling of you for the
purposes of improving and developing our products and services and to help us
to tailor our marketing to you.
The impact of any
automated decision is to ensure you experience the best service possible.
We use information
that we learn about you such as your gender, preferences, hobbies, interests
and purchase history to make sure the marketing you receive from us and the way
our websites are displayed to you are appropriate and tailored to you.
WHERE IS YOUR
INFORMATION STORED AND HOW LONG DO WE KEEP IT FOR?
Transfers outside of
the European Economic Area
The information which we collect about you
may be transferred outside the European Economic Area. In the event of such
transfer, we will ensure the adequate standard of security is in place for
example by incorporating the European Commission approved clauses into our
agreements with such third parties to ensure the security of your personal
data. A copy of the European Commission approved model clauses is available
Retention of your
We will only keep
your information for as long as is necessary to carry out the purposes we
period is required by the applicable law). We typically keep your personal
data for 6 years from the purchase in order to enable us to deal with any issues or concerns you may have about the products or services you have received, and to allow us to bring or defend legal proceedings. In some circumstances, some of your data will be deleted in much shorter timescales, for example:
· cookies are deleted
· CCTV images are kept
for 60 days;
· marketing consents
will be refreshed/deleted after 4 years, however, our aim is only to market to
you for as long as we believe you want to continue hearing from us based on how
you interact with us.
necessary or required to meet legal or regulatory requirements, resolve disputes,
prevent fraud and abuse, or enforce our terms and conditions, we will also keep
hold of some of your information, even if it is no longer needed to provide our
services to you.
Security of your
information via the internet is not and cannot be completely secure. Although
we will do our best to protect your personal data, we cannot guarantee the
security of your data transmitted to our websites; any transmission is at your
own risk. Once we have received your information, we will use strict
procedures and security features to try to prevent unauthorised access.
IDENTIFIABLE INFORMATION DO WE COLLECT?
We may also collect
non-personally identifiable information (that is, information that does not
specifically identify you), for the purposes of aggregates and statistics.
WHAT RIGHTS DO YOU
You have a number of
rights under the Data Protection Laws in relation to the way we process your
personal data, which are set out below. You may contact us using the details
In some instances, we may be unable to carry
out your request, in which case we will contact you to explain why.
1. You have the right to request access to your personal data
You have the right to request confirmation
that your personal data is being processed, access to your personal data
(through us providing a copy) and other information about how we process your
2. You have the right to ask us to rectify your personal data
You have the right to request that we
rectify your personal data if it is not accurate or not complete.
3. You have the right to ask us to erase your personal data
You have the right to ask us to erase or
delete your personal data where there is no reason for us to continue to
process your personal data. This right would apply if we no longer need to
use your personal data to provide products to you, where you withdraw your
consent for us to send you marketing information, or where you object to the
way we process your personal data (see right 6 below).
4. You have the right to ask us to restrict or block the
processing of your personal data
You have the right to ask us to restrict or
to block the processing of your personal data that we hold about you. This
right applies where you believe the personal data is not accurate, you would
rather we block the processing of your personal data rather than erase your
personal data, where we don't need to use your personal data for the purpose
we collected it for but you may require it to establish, exercise or defend
5. You have the right to port your personal data
You have the right to obtain and reuse your
personal data from us to reuse for your own purposes across different
services. This allows you to move personal data easily to another
organisation, or to request us to do this for you.
6. You have the right to object to our processing of your personal
You have the right to object to our
processing of your personal data on the basis of our legitimate business
interests, unless we are able to demonstrate that, on balance, our legitimate
interests override your rights or we need to continue processing your
personal data for the establishment, exercise or defence of legal claims.
7. You have the right not to be subject to automated decisions
You have the right to object to any
automated decision making, including profiling, where the decision has a
legal or significant impact on you.
8. You have the right to withdraw your consent
You have the right to withdraw your consent
where we are relying on it to use your personal data, for example where we
are relying on your consent to send you marketing information.
We always give you
the choice of whether or not you wish to receive marketing communications from
By contacting us at email@example.com you can tell us that
you do not wish to receive marketing communications from us and we will update
your records. You can also click on the unsubscribe link in any promotional
WHAT IF YOU HAVE A
If you have any
concerns regarding our processing of your personal data, or are not satisfied
with our handing of any request made by you, or would otherwise like to make a
complaint, please contact our customer contact centre in the first instance
very best to sort out the problem.
You can also contact
the Information Commissioner's Office at Wycliffe House, Water Lane, Wilmslow,
Cheshire, SK9 5AF www.ico.org.uk.
Our websites may, from time to time, contain
links to and from the websites of third parties. If you follow a link to
any of these websites, please note that these websites have their own privacy
policies and that we do not accept any responsibility or liability for these policies
or your use of those websites.
CHANGES TO THIS
We will take all measures necessary to
updated privacy policies on this page.
This policy was last reviewed and updated in
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