Returns

All SALE and CLEARANCE products are subject to a 14 day Refund & Exchange Policy, as long as they are returned in an unused and re-sellable condition (complete with all packaging and manufacturers labels) and only if accompanied by a valid till receipt or alternative proof of purchase.

You have 14 days to notify us that you wish to return your order. Please return your goods to us within 14 days of cancellation.

All orders can be returned in store, just take your despatch note and the goods you want to return, and the store team will be happy to assist you. If you've paid using a credit/debit card, a refund/exchange will be processed using the original method of payment.

Please return orders to:

Tiso Online
Graham Tiso Ltd
41 Commercial Street
Edinburgh
EH6 6JD
Scotland, UK

Telephone:+44 (0)131 561 2010
Email hello@tiso.co.uk

After buying full RRP item(s) from us, you have 60 days from point of purchase to return them in store for a full refund. Items must be returned in an unused and re-sellable condition (complete with all packaging and manufacturers' labels). A refund will only be issued if accompanied by a valid till receipt or alternative proof of purchase. Any refund provided will be made using the same method of payment used in the original purchase and will be for the value of the returned item shown on the till receipt.

Tiso will also exchange any item purchased as long as it is returned within 60 days of purchase and in an unused and in re-sellable condition including all packaging and manufacturers' labels with a valid till receipt.

• If an item is damaged on delivery to you, you should not sign for the item and the courier will return it to us.
• If you have signed for an item and then later realise that it has been damaged, please contact us on hello@tiso.co.uk and we'll let you know the next steps.
• Tiso Online will refund reasonable postage costs for returns, along with the costs of the damaged goods for items which are not being replaced.
• Any replacement items will be sent at no extra charge.

If you are concerned that a product we have supplied may be faulty and wish to return it to us for assessment please follow the guidelines below:

• Please contact us by email on hello@tiso.co.uk before returning the goods as we may be able to help solve the issue.
• Any goods returned for assessment should be in a clean and dry condition, if soiled goods are received, they will be returned to the customer for cleaning.
• Goods should be accompanied by your name and contact details, the order number and the date of purchase. (Please print and complete a returns form to accompany your goods). This will allow us to refund you correctly.
• Full details of the fault should be given in a brief letter and the goods returned to the Tiso Online address.
• Please note that an investigation into faulty goods may take time to complete, however we will endeavour to process all investigations to a reasonable timescale.
• If the goods are found to have a fault Tiso Online will repair, replace, credit or refund the goods.
• If the goods are found to not be faulty, the goods will be returned to you. Tiso Online, subject to the UK Statutory Right of Cancellation, reserves the right to charge you for the costs incurred in dealing with goods that are found not to be faulty.

• If you have ordered the wrong item, you can return it to us at Tiso Online.
• Please fill in a returns form and enclose it with your goods.
• Amounts to be refunded will take account of the rights of cancellation and the sale of goods act, the customer is liable for the cost of returning goods to us except by prior arrangement with Tiso Online.
• If you would like a replacement item to be sent to you, you may be charged again for delivery.

• If we have sent you an incorrect item, please contact us on hello@tiso.co.uk with a note of your order number and we'll let you know the next steps.
• Tiso Online will refund any postal charges that you incur sending incorrect items back to us, and will refund or replace the goods.

The delivery charge is non-refundable except where the goods are faulty or in cases where the order was cancelled within the 14 day cancellation period. Please be aware that due to Health & Safety at work regulations we require any used faulty goods to be in a clean condition before accepting them for a refund. This does not affect your statutory rights.

Please note that we cannot exchange or accept a return on swimwear or underwear, with the exception of faulty merchandise.

There should be a returns form is on the back of your invoice, alternatively you can download a returns form.

To Store.

Just pop down to your local Tiso store, take your despatch note and the goods you want to return, and the store team will be happy to offer you a refund or exchange.

Visit our Store Finder to find your local store.

By Post.

You can make your own arrangements through any postal carrier but we recommend you use one who can give you a "Certificate of Posting" as, until the parcel reaches us, it's your responsibility.

Returns Address:

Tiso Online,
41 Commercial Street,
Edinburgh,
EH6 6JD.

We offer a returns policy of 60 days on full priced items from the day you receive your product for returns and exchanges. For sale items you have 14 days to notify us of your intention to return and a further 14 days from this date to return the items to us. This does not affect your statutory rights.

If you are concerned that a product we have supplied may be faulty and wish to return it to us for assessment please follow the guidelines below:

• Please contact us by email on hello@tiso.co.uk before returning the goods as we may be able to help solve the issue.
• Any goods returned for assessment should be in a clean and dry condition, if soiled goods are received, they will be returned to the customer for cleaning.
• Goods should be accompanied by your name and contact details, the order number and the date of purchase. (Please print and complete a returns form to accompany your goods). This will allow us to refund you correctly.
• Full details of the fault should be given in a brief letter and the goods returned to the Tiso Online address.
• Please note that an investigation into faulty goods may take time to complete, however we will endeavour to process all investigations to a reasonable timescale.
• If the goods are found to have a fault Tiso Online will repair, replace, credit or refund the goods.
• If the goods are found to not be faulty, the goods will be returned to you. Tiso Online, subject to the UK Statutory Right of Cancellation, reserves the right to charge you for the costs incurred in dealing with goods that are found not to be faulty.

If you are concerned that a product we have supplied may be faulty and wish to return it to us for assessment please follow the guidelines below:

• Please contact us by email on hello@tiso.co.uk before returning the goods as we may be able to help solve the issue.
• Any goods returned for assessment should be in a clean and dry condition, if soiled goods are received, they will be returned to the customer for cleaning.
• Goods should be accompanied by your name and contact details, the order number and the date of purchase. (Please print and complete a returns form to accompany your goods). This will allow us to refund you correctly.
• Full details of the fault should be given in a brief letter and the goods returned to the Tiso Online address.
• Please note that an investigation into faulty goods may take time to complete, however we will endeavour to process all investigations to a reasonable timescale.
• If the goods are found to have a fault Tiso Online will repair, replace, credit or refund the goods.
• If the goods are found to not be faulty, the goods will be returned to you. Tiso Online, subject to the UK Statutory Right of Cancellation, reserves the right to charge you for the costs incurred in dealing with goods that are found not to be faulty.

As soon as your return has been received and checked by our returns team, we'll email you to let you know.

In the unlikely event that you haven't received an email within 14 days of the item arriving back with us, contact our Customer Service team and we'll help you out.

Make sure you let us know your original order number, which items you have returned and any delivery reference numbers when you contact us.

If you feel that we have processed your refund incorrectly, please contact us with your order details so we can investigate and sort out any problem as soon as possible. However please also consider the following:

• Your delivery charge is non-refundable except where goods are faulty, we have sent you the wrong item or you cancelled the order under the Distance Selling Regulations.
• If your original purchase was part of a multibuy promotion e.g. "buy one get second half price", and you have returned one item or part of the original multibuy offer, then you will be charged full price for the remaining items, which will be reflected in the amount we refund you.