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Contact us

Got a question? You can get in touch with us using the contact details below.

Severe Weather Affecting Service Times

Unfortunately some of our services have been effected by the current adverse weather conditions. Order dispatch, store openings and telephone lines have been effected. For further information please email help@tiso.co.uk

Online orders

Enquiry about your order, Outdoor Experience card or upcoming delivery? There's a few ways you can speak to us.


+44 (0)131 561 2010, 10am -5pm, 5 days a week (Monday - Friday). If calling about an online order please have your Order ID to hand.

Tiso Online, 41 Commercial Street, Edinburgh, EH6 6JD

Contact Us

Product queries

Got a query about a product that neither our website nor Google answers? Send us an email and we'll do the research for you.


Tiso repairs and warranty

For maintenance and aftercare advice, speak to the dedicated customer service team in your local store. However, if you have a specific query regarding customer repairs, warranty investigations or general product complaints (that cannot be resolved in-store) contact us using the details below.


+44 (0)131 561 2010

+44 (0)131 555 5886

Customer Services Department, Graham Tiso Ltd, 41 Commercial Street, Leith, Edinburgh, EH6 6JD

Alpine Bikes and Blues warranty

Visit or call your local store. Their customer services department will be happy to help. Find details here.

General business queries

If you're an organisation or business looking to work with us or discuss opportunities, contact our Edinburgh Head Office.


+44 (0)131 554 9101

+44 (0)131 554 9682

Tiso Head Office, 41 Commercial Street, Leith, EH6 6JD (registered in Scotland 81944)

Can't find what you're looking for? Email help@tiso.co.uk and we'll try our best to assist you.

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