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Help Centre Contact Us

Contact Us

Got a question? You can get in touch with us using the contact details below.

Online Orders

Enquiry about your order, Outdoor Experience card or upcoming delivery? There's a few ways you can speak to us.

Returns and exchanges will be processed within 14 days of arrival with us. If you are concerned about the progress of your return please check your tracking and if the item arrived with us more than 14 days ago then get in touch. Our team are unable to search for individual returns until after this time has elapsed.

help@tiso.co.uk

+44 (0)131 561 2010, 10am - 5pm, 5 days a week (Monday - Friday). If calling about an online order please have your Order ID to hand.

Tiso Online, 41 Commercial Street, Edinburgh, EH6 6JD

Store Contact Details

If you have an enquiry about cycle to work, opening times, stock availability or how to find us, click on store finder to find their contact details. Our Customer Care team are not able to verify live store stock, please contact your local store who will be able to advise.

Aftercare & Warranty

For maintenance and aftercare advice, speak to the dedicated customer service team in your local store. However, if you have a specific query regarding warranty investigations or general product complaints (that cannot be resolved in-store) contact us using the details below.

help@tiso.co.uk

+44 (0)131 561 2010

Customer Services Department, Graham Tiso Ltd, 41 Commercial Street, Leith, Edinburgh, EH6 6JD

Alpine Bikes & Blues Warranty

Visit or call your local store. Their customer services department will be happy to help, Find Local Store

General business queries

If you're an organisation or business looking to work with us or discuss opportunities, contact our Edinburgh Head Office.

mail@tiso.co.uk

+44 (0)131 554 9101

Tiso Head Office, 41 Commercial Street, Leith, EH6 6JD (registered in Scotland 81944)

Can't find what you're looking for?

Email help@tiso.co.uk and we'll try our best to assist you.