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1962 - 2022 CELEBRATING SIXTY YEARS OF ADVENTURE

Help Centre Delivery Information

Delivery Information

Home Delivery

Delivery Type Price
Standard Delivery
Delivery usually within 5 working days (FREE Delivery For Orders over £50)
£3.99
Bike Delivery
Delivery usually within 10 working days (FREE Delivery For Orders over £50)
£3.99
Canoe & Kayak Delivery (available only on selected models)
Dispatch within 5 working days
£3.99

DPD Local Collect

Sorry, the DPD Local Collect service is not available at this time.

Click & Collect

Click & Collect service is FREE and is available at selected stores only. Click and Collect orders can take up to 7 working days to arrive in store. Bike orders are currently taking up to 10 to be built and arrive in store.

Bike Deliveries

We currently offer FREE delivery on orders of £50 or more. Orders under £50 are subject to a flat delivery fee of £3.99.

Before dispatching, all our bikes are fully built and go through our own extensive safety inspection tests before being partly dismantled for shipping. Bikes will need some basic assembly (instructions are supplied) – if you are unsure or get stuck please feel free to contact us or call us on 0131 561 2010 and our friendly team can talk your through the process.

Please also remember that not all bikes come with pedals. This is usually the case with higher end bike models as this is left to the rider to decide which pedals they like to use. Please check the bikes description online to see if pedals are included.

Due to current restrictions and high demand, bike deliveries are currently taking up to 10 working days. We are working hard to reduce this time. For an update on your order, or query about timescales, please email help@tiso.co.uk.

Boat Deliveries

We currently offer FREE delivery of inflatable kayaks and paddle boards on orders over £50. Orders under £50 are subject to the standard delivery fee of £50.

Unfortunately, we are currently unable to offer delivery for non-inflatable models due to courier enforced restrictions on width and height. Our Click & Collect service is available at selected stores and costs £1. Please note that Click and Collect orders usually take 2-3 working days to dispatch and up to 5 working days to arrive in store.

Large/Heavy Goods

For goods which are very bulky or over 15kg in weight we may have to add a small surcharge and use a service which will take longer to deliver. We will contact you if this is the case and give you an option to confirm this is acceptable.

International Orders and Post Office Boxes

We regret that we are unable to offer an international delivery service at this time, and we cannot deliver to P.O Box numbers or mail forwarding services.

FAQ's

Where's My Order?

If you are concerned about the progress of an order and wish an update, please email help@tiso.co.uk with your order number and we will get back to you as soon as we can with details.

Do you deliver internationally?

We regret that we are unable to offer an international delivery service at this time.

Will I need to build the bike myself?

All our bikes are fully built and go through our own extensive safety inspection tests before being partly dismantled for shipping. Bikes will need some basic assembly (instructions are supplied) – if you are unsure or get stuck please feel free to contact us or call us on 0131 561 2010 and our friendly team can talk your through the process.

Still have questions?

Getting in touch is easy simply follow the button below to contact us by email, phone, post or message us on social media!

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