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Home > Customer Service > Delivery Information

Your Delivery Options

Home Delivery

PLEASE NOTE: Due to the ongoing Coronavirus pandemic and social distancing measures in place in the UK, deliveries are taking longer than usual. In order to protect our staff we have implemented social distancing and protective measures in our warehouse, meaning orders are taking longer to despatch. Likewise, our delivery partners are experiencing a high demand. Whilst we aim to despatch orders within 3 working days, please allow extra time for your order to arrive. For bikes, please allow up to 10 working days.

The majority of orders are delivered using DPD Local Courier services however, depending on the size and value of the order we may use the Royal Mail’s signed for service. For smaller items we will aim to pack the order in such a way to fit through your letterbox. If you have placed an order for several items we will try to despatch in one parcel wherever possible to minimise inconvenience. At this time we are only able to dispatch orders to addresses within the United Kingdom and Northern Ireland.

Delivery Charges

Delivery Type Price Details
Standard Delivery £3.99 £3.99 (FREE Delivery For Orders over £100 * Excludes Bikes)
Bike Delivery £25 Dispatch within 10 working days
Canoe & Kayak Delivery £25 Dispatch within 10 working days

DPD

· You will receive an email and or text message (if email address and mobile phone number are provided) informing you that your order is due to be delivered the following day.

· On the day of delivery you will receive notification (email and or text) of your 1 hour delivery window.

· As part of the email/text notifications you will be given the option to amend your delivery details (change day/leave with neighbour/leave in safe place/collect from depot)

· Items will be delivered up to 18:00

· If you miss the delivery, Interlink will automatically attempt delivery on the 2 subsequent working days as well as placing a card through your letter box detailing how to arrange re-delivery.

Royal Mail

· Orders will be dispatched on a 'Signed For' service and will therefore require a signature on receipt

· Items will usually be delivered within normal working hours.

· If you miss the delivery, Royal Mail will place a card through your letter box detailing how to arrange re-delivery.

Deliveries to Scottish Highlands & Islands, Northern Ireland, Isle of Man, Channel Islands and BFPO

For deliveries to these areas we use the same carriers but please allow an extra couple of days for the goods to get to you.

Items will be delivered within normal working hours (ie. 8.30am – 5.30pm) and therefore the address given should accommodate this; you can for example have items delivered to your place of work. All items must be signed for.

DPD Local Collect

Due to the ongoing Coronavirus pandemic we have suspended the DPD Local Collect service at this time.

Click & Collect

Click & Collect service is available at selected stores only and costs £1.

Bike & Boat Deliveries

All bikes and boats are charged a flat delivery fee of £25.

Before dispatching, all our bikes are fully built and go through our own extensive safety inspection tests before being partly dismantled for shipping. Bikes will need some basic assembly (instructions are supplied) – if you are unsure or get stuck please feel free to contact us or call us on 0141 559 5454 and our friendly team can talk your through the process.

Please also remember that not all bikes come with pedals. This is usually the case with higher end bike models as this is left to the rider to decide which pedals they like to use. Please check the bikes description online to see if pedals are included.

Due to their size, boats are sent with a specialist courier. Upon receipt of your order, our customer service team will contact you to arrange delivery. This can take up to 10 working days.

Due to current restrictions and high demand, bike and boat deliveries are currently taking up to 10 working days. We are working hard to reduce this time. For an update on your order, or query about timescales, please email help@tiso.co.uk.

Large/Heavy goods

For goods which are very bulky or over 15kg in weight we may have to add a small surcharge and use a service which will take longer to deliver. We will contact you if this is the case and give you an option to confirm this is acceptable.

International Orders and Post Office Boxes

We regret that we are unable to offer an international delivery service at this time, and we cannot deliver to P.O Box numbers.

Where's My Order?

If you are concerned about the progress of an order and wish an update, please email: help@tiso.co.uk with your order number and we will get back to you as soon as we can with details.