Alpine Bikes, Scotland’s Bike Specialists is now the biggest independent cycle retailer in Scotland. We offer a wide range of kit from brands including Specialized, Trek, Cannondale, Endura, Fox, Stolen Goat, Dakine & Whyte. We live and breathe cycling, so whatever your aspirations, whatever your experience, we’ll help you take your cycling up a gear.
At Blues Ski, Scotland’s Ski Specialist, we’ve been providing the finest ski equipment for over 30 years, and we’ve been skiing on every continent. With collections from top brands including Fischer, Head, Rossignol, Black Crows, Norrona, Arc'teryx, Scott, Spyder & Kjus, whatever you ski, we’ve got you covered.
Enquiry about your order, product, Outdoor Experience card, delivery options or just stuck? There's a few ways you can speak to us.
Scotland's Bike Shop | Since 1989
Scotland's Ski Shop | Since 1977
Returns by Post
While restrictions are startign to ease to ensure the safety our staff we are still running with a limited team and refunds will take longer than usual to be processed, our current procesing time is approximately 10-14 days after the item has arrived with us.
For exchanges we ask that you place a new order for the required size and return the original order for refund.
We recommend sending all returns using a tracked delivery method and thank you for your patience at this time.
Returns to Store
Most of our stores have now re-opened and they are able to accept return of online orders, full details on which stores have re-opened and their hours can be found at tiso.com/shops.
We are now able to accept returns in our open stores, full details on open stores and their hours can be found at tiso.com/shops.
If you buy from us online, you have 60 days from the point of receipt (not of ordering) to return goods to us at the address below. We will offer either refund or exchange providing the terms are correctly met (labels attached, product unused, documentation included). Please ensure that you include a completed returns form from the back of your invoice or downloadable here.
Goods may also be returned to any Tiso or Alpine Bikes store. Please take your despatch note and the goods you want to return, and the store team will be happy to organise a refund or exchange for you. Visit our Store Finder to find your local store.
All SALE and CLEARANCE products are subject to a 14 day Refund & Exchange Policy, as long as they are returned in an unused and re-sellable condition (complete with all packaging and manufacturers labels) and only if accompanied by a valid till receipt or alternative proof of purchase.
You have 14 days to notify us that you wish to return your order. Please return your goods to us within 14 days of cancellation.
All orders can be returned in store, just take your despatch note and the goods you want to return, and the store team will be happy to assist you. If you've paid using a credit/debit card, a refund/exchange will be processed using the original method of payment.
After buying full RRP item(s) from us, you have 60 days from point of purchase to return them in store for a full refund. Items must be returned in an unused and re-sellable condition (complete with all packaging and manufacturers' labels). A refund will only be issued if accompanied by a valid till receipt or alternative proof of purchase. Any refund provided will be made using the same method of payment used in the original purchase and will be for the value of the returned item shown on the till receipt.
Tiso will also exchange any item purchased as long as it is returned within 60 days of purchase and in an unused and in re-sellable condition including all packaging and manufacturers' labels.
For questions concerning your purchase:
Graham Tiso Ltd
41 Commercial Street
Telephone:+44 (0)131 561 2010
If you are concerned that a product we have supplied may be faulty and wish to return it to us for assessment please follow the guidelines below:
The delivery charge is non-refundable except where the goods are faulty or in cases where the order was cancelled within the 14 day cancellation period. Please be aware that due to Health & Safety at work regulations we require any used faulty goods to be in a clean condition before accepting them for a refund. This does not affect your statutory rights.
Please note that we cannot exchange or accept a return on swimwear or underwear, with the exception of faulty merchandise.
You can make your own arrangements through any postal carrier but we recommend you use one who can give you a "Certificate of Posting" as, until the parcel reaches us, it remains your responsibility.
41 Commercial Street,
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