Alpine Bikes, Scotland’s Bike Specialists is now the biggest independent cycle retailer in Scotland. Our staff are expertly trained in every aspect of cycling, whether you need suspension set up, a puncture fitting, bike fitting or a new bike for the kids. We offer a wide range of kit from brands including Trek, Cube, Endura, Fox, POC, Dakine, Whyte & Santa Cruz. We live and breathe cycling, so whatever your aspirations, whatever your experience, we’ll help you take your cycling up a gear.
At Blues Ski, Scotland’s Ski Specialist, we’ve been providing the finest ski equipment for over 30 years, and we’ve been skiing on every continent. Whether you’re just starting out or pushing boundaries, heading for the Alps or staying close to home, we’ve got the knowledge, experience and passion to help you have the best time on the slopes. With collections from top brands including Fischer, Head, Rossignol, Black Crows, Norrona, Arc'teryx, Scott, Spyder & Kjus, whatever you ski, we’ve got you covered.
Enquiry about your order, product, Outdoor Experience card, delivery options or just stuck? There's a few ways you can speak to us.
Scotland's Bike Shop | Since 1989
Scotland's Ski Shop | Since 1977
Use the tabs below to find answers to your questions.
Remember that UK Standard Delivery orders usually take 4 working days for delivery.
You can track your order online using the tracking service provided by Royal Mail or Interlink Express. Simply follow the link in your dispatch email or the My Account section of the website and our carrier will show you where they’re up to with your delivery.
In the unlikely event that there’s a problem with your order, we will contact you either by phone or email to let you know, however if there is something you’d like to discuss please feel free to contact our Customer Service Team.
We offer a standard postage/courier service to UK addresses and Delivery to Store.
Yes! Simply input your BFPO address and we'll ship your order by Royal Mail.
Yes, simply select Jersey/Guernsey at the checkout stage, enter your address and we’ll deliver your order on a UK standard delivery service.
UK Standard Delivery – within 4 working days (Orders delivered Mon-Fri).
Delivery to Store – Delivered within 5 working days.
Please visit our delivery information page for up to date information on delivery charges.
The carrier we use to deliver your parcel depends on its contents, value and weight.
All of our carriers will attempt a delivery at your front door before opting to leave the order with a neighbour, leave it in a safe place or take it back to the depot. In all cases of a failed delivery attempt, they will leave a card to let you know what they’ve done.
Yes, although this does depend on the value of your order and the courier’s personal judgement on how appropriate this method of delivery is for each delivery attempt.
Yes! Simply follow the link in your dispatch email and our carrier will show you where they’re up to with your delivery.
We can deliver Standard Delivery orders to the whole of the UK; however the following postcode areas are excluded from Next Day Delivery and will be sent on a Standard Service:
Scottish Highlands: AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-32, IV33-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30, PH31-41, PH49-50 ZE.
Scottish Islands: HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA30, PA32-34, PA41-49, PA60-78, PH42-44, ZE1-3.
We’re really sorry about that! Please contact our Customer Service Team as soon as you can and they will look into the problem for you.
We’re really sorry about that! Please follow the instructions on your delivery note on how to return your order back to ourselves and our Returns Team will look into the problem for you. Alternatively, you can return your order to one of our stores. Use our Store Finder to locate your nearest branch and take your delivery note with you so a member of our Retail Team can assist you further.
If you’d like to discuss your faulty item beforehand, please contact our Customer Service Team.
We're very sorry that there seems to be a problem with your password. Please reset your password through the My Account section on the website. A new password will be emailed to you, which can be changed to something more memorable for the next time you log in.
Please ensure you have copied and pasted the new temporary password from the email we sent you. The password is case sensitive and on occasions doesn't work if typed in manually. If the password set no longer works, please click on "forgotten password" and a new password will be sent to you in an email. Please copy and paste the password issued to you (ensuring no gaps are either side as it is case sensitive). You can then change your password to something more memorable when you are successfully logged into your account.
Don't worry, we will still have your email address and other details saved in our system. Please go to the 'My Account' section on the website, enter your email address and select the forgotten password option. A temporary password will be sent to you via email, which can be changed to something more memorable next time you log in to your account.
Yes. Head to our gift card page here.
No, not at the moment, although we are working towards this in the future.
No, once your order has been placed and accepted into our system then we are unable to make any changes.
No, not at the moment, although we are looking to provide this service in the future.
You can pay using your credit or debit card that either is a VISA, Master Card, Switch, Maestro, or American Express card. You can also now pay with Paypal if you have an account. It is imperative that you provide the cardholder's name as it is shown on the card, and address exactly as it appears on the card statement.
On occasion, the prices payable and promotions offered in respect of goods advertised on the website may differ from those prices and promotions offered at the same time in our Tiso stores. We do this from time to time in order to attract customers to our different shopping channels.
If you are facing errors on the payment screen and are using a valid credit card, please ensure you have done the following: 1. You have selected the correct payment method 2. You have entered the card number ensuring no gaps 3. You have entered the start date and issue number (if applicable) 4. You have ensured the billing address is a correct match to the card. If you are still having problems with our checkout, please do not hesitate to email us and we will endeavour to help you further. Please check with your card provider that the attempted payment has not resulted in funds being held in error.
Please email us with details of the items you require including quantities so that we can check availability and get back to you with the best possible price.
If the item you require is not listed on our website then you will not be able to place an order for home delivery, although we add products to the site frequently so please keep checking! You may also contact your local store to order item/s (subject to availability) or send us an email with details of the item you require and we'll do our best to help you.
Once you have added items to your shopping basket you may select a delivery method and then enter your discount code before continuing through to the checkout. Please ensure you enter the code correctly and then click "Apply". This should refresh the basket page and display the discount. If the code is not valid a red message will appear at the top of the page and the discount will not be applied.
Placing an order with Tiso.com is easy. Here are the steps you need to follow to place an order:
Once you have completed the checkout process you will be given an order reference number. We will then send you a confirmation email to the email address that you provided at the time of the order. The email will detail your order that you have placed with the order reference number, products and total order value. It is important that you retain the order reference number to ensure that we can resolve any queries that you may have about your order in a timely manner.
To follow our measuring tips and use our size charts please consult our Size Guide.
Please note that we are in the process of updating the information to include a more comprehensive range of brands and accessories, so watch this space!
As soon as your return has been received and checked by our returns team, we’ll email you to let you know.
In the unlikely event that you haven’t received an email within 10 days of returning your items, contact our Customer Service team and we’ll help you out.
Make sure you let us know your original order number, which items you have returned and any delivery reference numbers when you contact us.
If your order status is "Processing" this means that we have received your order and that it is in the process of being picked and despatched.
No. All our prices are inclusive of VAT. However we are able to provide a VAT receipt upon request. Please email us with your order number and we will arrange for your VAT receipt to be posted or emailed to you.
When your order is accepted and you have received an email to confirm your order details, we will take payment when we despatch the goods.
No, you can shop at Tiso.com without needing to register. If you choose not to register, we will not hold your details for any reason other than the purpose of your transaction. For further transactions you will need to tell us your details again. However, registering will enable you to track your orders online, view your full order history, update your personal details, manage your address book and change your payment details, all in one secure area. You will also be able to purchase more quickly and easily if you're logged in.
Yes. Please email us with your order number and we will arrange to send your VAT receipt by post or email to you.
Yes, just email us with your full name and email address and we will close your account.
To check availability against a specific product please feel free to call the store directly, who are normally happy to reserve items for a limited time.
For local store contact details and opening hours please use our store finder section on the website.
No, all our stores are in Scotland. For details of our stores and opening times please use the store finder on our website.
Please use our store finder to search for local stores and opening times.
Yes! The staff in-store are able to help you place an online order on one of the computers in-store for items that are showing as available online, you can choose whether to get it dispatched to a home or work address, or one of our stores for collection.
Delivery of these orders to a home address or eligible store takes no more than 5 days.
If you've paid by credit or debit card just pop down to your local Tiso store, take your despatch note and the goods you want to return, and the store team will be happy to offer you a refund or exchange.
Visit our Store Finder to find your local store.
You can make your own arrangements through any postal carrier but we recommend you use one who can give you a "Certificate of Posting" as, until the parcel reaches us, it's your responsibility.
We offer a returns policy of 60 days from the day you receive your product for returns and exchanges. This does not affect your statutory rights.
If you are concerned that your item may be faulty please let us know straight away by taking the item into your local Tiso store or by contacting our customer care team. We will try and resolve any issue with a faulty item as quickly as possible but we need you to tell us as soon as you discover a problem.
You may exchange an item by returning it to any store. Please use our store finder for local store details and opening hours. You can also return goods by post for an exchange to our returns address.
If you feel that we have processed your refund incorrectly, please contact us with your order details so we can investigate and sort out any problem as soon as possible. However please also consider the following:
We ask that you post a review that will be relevant for the lifetime of the product. We often edit (i.e. shorten) reviews to remove the following:
Your security is one of our top priorities. Whenever you log on to the site you should see a padlock symbol at the bottom of your web browser on the secure parts of our site. (Please note that the padlock will only appear on some web browsers). The URL will also start with "https://". You can therefore be confident that you are shopping in a secure environment.
At this time we are unfortunately not able to offer a discount to students
We do not sell replacement sets of poles for tents. However you can purchase a tent pole repair kit either in store or from our website (subject to availability).
Yes, all our stores give D of E participants a 10% discount off full price items upon production of a valid membership card. The discount cannot be applied online, however if you place an order over the phone we may be able to apply the discount to your order.
Periodic cleaning of down products is essential to maintain maximum loft and long life. Annual cleaning for products used occasionally is suitable, however, a down product should be cleaned after 30-45 days of continual use.
If your question is not listed on our help centre then please feel free to email firstname.lastname@example.org or if you would rather talk to us, then call on 0131 561 2010.
Yes, all our stores give Scouts a 10% discount off full price items upon production of one of the following:
Yes, all our stores give the Police a 10% discount off full price items upon production of a valid warrant card. The discount cannot be applied online, however if you place an order over the phone and quote your warrant card number, our customer service team will apply the discount to your order.
Yes, all our stores give D of E leaders a 10% discount off full price items upon production of a valid membership card. The discount cannot be applied online, however if you place an order over the phone and quote your membership number, our customer service team will apply the discount to your order.
Yes, all our stores give Girl Guides a 10% discount off full price items upon production of a valid membership card. The discount cannot be applied online, however if you place an order over the phone and quote your membership number, our customer service team will apply the discount to your order.
We are not able to repair poles, however we sell tent pole repair kits both online and in our stores.
At this time we are unfortunately not able to offer a discount to Ramblers Association members.
Please visit the recruitment section of the website: www.tiso.com/recruitment.
At this time we are unfortunately not able to offer a discount to RSPB members.
If you would like Tiso to sponsor your charitable event then please send the details in writing to the address below. Please note that we receive a high volume of requests and would suggest that you allow up to 28 days for a response. Tiso Group Head Office, Edinburgh Outdoor Experience, 41 Commercial Street, Edinburgh, EH6 6JD.
Yes, all our stores give the Armed Forces a 10% discount off full price items upon production of a valid MOD card. The discount cannot be applied online, however if you place an order over the phone and quote your MOD number, our customer service team will apply the discount to your order.
At this time, we are not able to offer a Y.H.A discount
We do not offer in-store repair services, but can arrange to send goods away to a professional repairer, or the manufacturer, for repair. All repairs are quoted before any work is undertaken. We are proud to work with SMG (Scottish Mountain Gear) for the majority of our repairs.
At this time we are unfortunately not able to offer a discount to Camping & Caravanning Club members.
Yes, please call us on 0131 561 2010 to speak with one of our Customer Advisors, who will be happy to take your order and advise you about our products.
We aim to contact you within 48 hours of receiving your email.
Gore-Tex fabric provides the best combination of waterproofing, breathability, windproofing and durability available. It is a very thin microporous polymeric film of polytetrafluoroethylene (PTFE) that is durably bonded to a wide range of shell fabrics for outerwear and footwear. Each pore is 20,000 times smaller than a drop of water, but 7,000 times larger than a molecule of water vapour so it prevents water getting in but allows water vapour (perspiration) to escape.
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It is a fabric construction that permits moist air to escape but does not allow water in. The most widely used breathable fabric is Goretex but other fabrics are available.
Yes, all our stores give Ski Club members a 10% discount off full price items upon production of a valid membership card. The discount cannot be applied online, however if you place an order over the phone and quote your membership number, our customer service team will apply the discount to your order.
The technical name is Diethyl-m-toluamide. The ingredient is used in repellents to deter flying insects and is very effective. This product may damage varnish and polyester fabrics.
At this time we are unfortunately not able to offer a discount to RNLI members.
We can arrange for these to be sent to a professional repair company (SMG) who will provide a full quote before they undertake any work.
9am-6pm Monday to Saturday, 10am-5pm Sundays. *Please Note: Phonelines not open currently due to Coronavirus pandemic. Correct as of June 2020.
We aim to contact you within 7 days from the receipt of your letter. If you have not heard from us, please feel free to contact us.
We do, it is produced by a company called Life Systems and is formulated from a derivative of the Lemon eucalyptus plant. It is called Natural Plus and has been scientifically tested against flying insects. The protection will last up to 10 hours.
Tiso take their responsibilities very seriously when it comes to working with suppliers that employ a fair work ethic. We enforce a strict code of conduct to ensure that the people involved in producing our products are treated humanely and are given good working conditions in a safe environment. We expect all our business partners to operate on the same principles.
Please use the following address for queries and complaints:
Tiso Online, 41 Commercial Street, Edinburgh, EH6 6JD.
Try hitting the refresh button after you have entered the code and clicked to apply the discount. If you are still having a problem and have obtained a discount code from a third party then it is possible that the offer or discount has expired.
It is a waterproof barrier using proprietary and patented dry system, allowing perspiration to dissipate and vent without saturating the inside of the fabric.
These are zippered openings in the armpits, allowing the ventilation of increased body heat during exercise.
Please try again by visiting the website and entering your email address in the box located at the bottom of the homepage and then just click to sign up!
Most backpacks are measured in litres. Choose up to 35 litres for single day use, 35-50 litres for winter hillwalking and 50+ litres for longer expeditions.
Yes, all our stores give MCofS members a 10% discount off full price items upon production of a valid membership card. The discount cannot be applied online, however if you place an order over the phone and quote your membership number, our customer service team will apply the discount to your order.
This is specially reinforced fabric, meaning a small snag in the material won't turn into a large tear.
A fabric treatment that adds UV cutting agents to help reduce harmful UV radiation from the sun.
It is a special coating applied to fabric to help prevent mould forming.
Wearing several layers of clothing allows you to adapt to the environment by adding or subtracting layers. The first layer is for comfort and insulation, the middle layer provides bulk insulation, and the outer layer blocks wind and repels rain.
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